I have a total of 3 years job experience. One year working as a customer service representative and most of my job rely on bills and payment process, basic trouble shooting, and customer satisfaction. I also worked as a travel assistant for 2 years, what I do is more of booking, canceling and modifying flight and hotel reservation request from our clients.
Experience: Less than 6 months
Knows how to book on the hotel’s website or with providers such as booking.com, expedia, airbnb and hotelbeds
Experience: 1 - 2 years
Know how to book flight on the website, providers as travelfusion and CBT
Experience: 6 months - 1 year
I learned how to deal with customers with different attitudes. I enhanced pre-requisite skills to be an effective customer service representative such as communication, critical thinking, basic troubleshooting, problem solving etc.
Experience: 1 - 2 years
Knows Formal/Friendly response or answering questions, queries, and providing assurance and satisfaction through email.
Experience: Less than 6 months
Knows how to process and handle client’s personal card with integrity
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