Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
High school diploma
Last Active
November 14th, 2024 (yesterday)
Member Since
September 4th, 2024
Profile Description
Throughout my career, I have cultivated a passion for working in diverse environments to provide exceptional service, whether directly to customers or in support of my team behind the scenes. I have extensive experience in the BPO industry as a Customer Service Representative, contributing to both startups and established corporations. My experience spans various roles and lines of business like, Insurance Verifier for a pain management company, Customer Service Representative for an online grocery shopping platform, as well as in mortgage, credit card, and airline sectors, Public Relations & Marketing for a city library, Telemarketer for Forex trading in the EU and South Africa, Project Manager for pharmacology seminars in the EU, and many more. Additionally, I have been promoted to roles such as Team Leader and Quality Analyst, demonstrating my comfort and capability in leadership positions.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
I have used Zendesk in answering tickets sent via Email, including Intercom for chats along with other tools before. I provided mainly customer support assistance but also assisted in resolving internal issues via Email.
Customer Support » Customer Service
Experience: 10+ years
In my 20+ years of working, 17 years of that were mainly for Customer Service or Frontline related positions. I've worked in the BPO for almost 15 years and the last 3 years of my experience were in a remote setting as General VA and Customer Support Specialist.
Office and Administration » Administrative Support
Experience: 10+ years
I have been doing different Admin Tasks in my entire career which can be from document or report creation, presentation, to any other admin related tasks needed by the client/company.
Other Skills
Marketing » Social Media Management
Experience: 2 - 5 years
As a PR & Marketing Officer of Parañaque City Public Library, one of my main function was to manage all social media accounts, contents and interaction.
Customer Support » Active Listening
Experience: 10+ years
Have developed great listening skills throughout my career especially when I was promoted as a Quality Analyst and had to audit calls and coach agents before.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Attention to detail, listening skills and coaching skills were necessary when I started being a QA. I provided detailed plans to help agents who needs improvement on their quality scores.
Design » Packaging & Brand Idenity Design » Creative Direction
Experience: Less than 6 months
I have been upskilling and learning more about basic design and brand creation on my personal time. I have used this skill to help in my other businesses (online shop & printing shop) and family and friends' needs. I have been designing logos for social media accounts, profiles for professional and personal use and have been helping create contents for posting.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Manuel, Tarlac
- Tests Taken
- IQ
- Score: 138
- DISC
- Dominance: 45
- Influence: 25
- Steadiness: 18
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Small Shop Dreams to Amazon Realities: Hershe’s Story
Hershe Fe Saloma is a rockstar Online Filipino Specialist Santo Tomas City, Batangas! She's a content maestro -- creating courses, emails, scripts, and more.
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