Hello! My name is Sheila Alfornon. I have worked as a Customer Service Representative in the BPO Industry for 7 years. I have developed strong skills in organization, attention to details as well as time management. I am a hard worker and always strive to produce high-quality work. I am also a team player and enjoy collaborating with others to achieve common goals.
Experience: 5 - 10 years
I have seven years of experience as a customer service professional, during which I have honed my skills in communication, problem-solving, and customer relationship management.
Experience: 2 - 5 years
Reviewing and investigating customer claims related to unauthorized transactions, billing errors, or fraudulent activities. Documenting claim activities, resolutions, and outcomes accurately in the bank's systems or databases.
Experience: Less than 6 months
Conducted in-depth telephone interviews to collect information on the opinions and preferences of the electorate using preprepared scripts to ascertain balance results.
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