Customer Service Representative

Video content creation has always been something I’m passionate about, especially when it comes to beauty and fashion. While I’ve experimented with different types of content, about 80% of what I create revolves around these topics. Through the process, I’ve learned how to connect with my viewers and potential buyers by making content that feels real and relatable. I’ve also picked up the basics of video editing, which has allowed me to put my own personal touch on everything I create. It's been a fun journey of creativity and connection, and I’m always looking for new ways to engage with my audience.

I’ve spent almost 3 years working in the BPO industry, and one of the most important skills I've developed during that time is communication. In a BPO setting, everything revolves around clear and effective communication, whether it’s with clients, coworkers, or management. Understanding and truly listening to others is key to succeeding and growing in this environment. It’s not just about talking; it’s about connecting, understanding needs, and being responsive to what others are saying. This skill has been crucial to my growth and success in the industry.

One of the key skills I’ve developed while working in BPO is time management. Juggling multiple clients and ensuring my metrics are on track taught me how to stay organized and prioritize tasks effectively. It’s a balancing act—making sure each client feels heard and supported while still meeting performance goals. Over time, I’ve gotten better at managing my time to deliver both quality service and meet deadlines, and it’s become second nature to me.

Even while working full-time, I've taken on the side hustle of recruiting for our company, and it's been an incredibly rewarding experience. I've had the chance to connect with people, understand what they're looking for, and build real trust with them. It's not just about filling a position; it's about finding the right fit and showing them the value our company brings. Through these connections, I've been able to contribute to the company’s growth by bringing in passionate individuals who align with our mission. It’s a side of my work that I truly enjoy because it allows me to help others while also supporting the team in meaningful ways.

With my background in basic editing, I decided to take it a step further by enrolling in an Adobe Premiere course to expand my skills. I’m still learning the ins and outs of the software, and I know there’s a lot more for me to master. But that’s something I’m excited about—I’m always open to growing and improving. The process of learning new techniques and refining my editing skills has been both challenging and rewarding, and I’m eager to continue developing in this area.

Working in a BPO environment taught me that nothing is ever really set in stone, and that’s something I’ve come to embrace. In this fast-paced industry, management can change things at a moment’s notice—whether it’s adding new skills or shifting responsibilities—and I've learned how important it is to adapt quickly. Over time, I’ve become more flexible and developed the ability to multitask effectively. It’s not always easy, but being able to roll with the changes and adjust to new situations has been one of the most valuable skills I've gained from my experience.