Pharmacy Helpdesk/ Account Supervisor/ Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 26th, 2024 (yesterday)

Member Since

August 31st, 2024

Profile Description

Assisting member's medication concern.
Sending emails.
Chat support.
Overriding not covered drugs.
Processing Prior Authorization.
Processing denied overage determination for non covered drugs.
Assisting Doctors, Nurses and Pharmacist for any drug related question.
Explaining how the the medication can be covered to the insurance.
Processing Durable medical equipment and diabetic testing supplies.
Assisting procedure codes for medical procedure.
Taking inbound and outbound supervisor escalated calls.
Sending Emails and chats,
Admin Task.
Coaching agents.
Handling managerial task.
Provide daily reports.
Creating month to date metrics review.
Reports to the client.
Weekly meetings with the managers and clients.
Listening to agent's call and provide feedback.
Answering inbound calls related to general question about medications.
Provide accurate information about certain drugs.
Process medication refills.
Process over the counter order.
Provide estimated copayment for the medication.
Send emails when the issue needs to be escalated.
Transfer and creating a case for any clinical question.
Answering inbound calls and help the customer to order at Pizza Hut.
Track the status of the orders.
Explain each product, specials and deals.
Check the delivery address if it’s showing on the mapping system.
Locate any stores in The US and see if they can cater carryout orders.
Process a payment over the phone using credit cards.
Complete an order and transfer it to the store.
Cold calling.
Making outbound calls to the business owners.
Assisting business owners to register their business names to Voice activation search.
Input all information to the system.
Making a successful sales by convincing business owners to register their business names.
Rebuttals to make a successful sales.
Provide end of day report.