General VA| Customer Service| Collections |Billing |Sales

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

September 29th, 2024 (51 days ago)

Member Since

August 21st, 2024

Profile Description

Date: 03/Upgrade to see actual info/2016.
Name of the Account (Company you’ve worked with):
TARGET
Position: Customer service representative
- Attending to phone calls from customer card (credit and debit) holders for whatever account inquiry they may have. From basic to complicated ones.
Example: Updating account/personal information, card replacement, credit line increase/decrease, dispute, purchases, general product inquiry, and processing payments.
- explain their bill, the interest rates, and how their billing cycle works.
- I was also responsible with the payment solution companies, contacting third-party banks for transactions and other financial institutions to verify/confirm information.
Date: 08/Upgrade to see actual info/2017
Name of the Account (Company you’ve worked with):
SPRINT
Position: Collection/Technical/Care/Sales Representative
- My main goal was to collect money from customers who have delinquent accounts. Make them pay at least the minimum amount to have their services reconnected and set up payment arrangement arrangements to avoid any service interruptions due to non-payment.
- I was also responsible for making the best plan fit based on their needs.
- I also perform basic to intermediate troubleshooting steps in case their phone has issues. Example: Not charging, Latency issues, Setting update, No signal, Cannot send messages, etc..
- Once all of the initial concerns were properly addressed I was then offered other services. Upselling phone upgrades, service warranty, plan updates, and a lot more.
Date:Upgrade to see actual info
Name of the Account (Company you’ve worked with):
we do not have a specific account because we work for a few clients
Position: Third Collection Specialist
- This is an outbound campaign and we were using an automatic dialer system.
- I track assigned accounts to identify their outstanding debts and negotiate to have them pay it off in a one-time settlement offer or setting up payment plans.
- I also update account information, if they are in debt consolidation, bankruptcy, or even in special circumstances like deceased or incarcerated or if there are any other discrepancies.
Date:Upgrade to see actual info
Name of the Account (Company you’ve worked with):
Symbio/Telcoinabox
Position: Wholesale accounts and billing specialist/ Software Product analyst
- I was responsible in making sure that both retail and wholesale pricing were in place.
- Creating invoices, checking for any billing errors and system errors, and applying credits and charges for both wholesale and retail accounts. Using the company-owned billing platforms.
- I am also responsible for reaching out to account managers for any changes in their wholesale variations. Explaining the data reports collected
- Closely working with Telstra Wholesale and Optus to check on wholesale-level charges, account inquiries, etc.
- Attending to phone calls if the Service providers have inquiries about their wholesale accounts or invoices, or if there's any error with their NBN, Phone, Mobile, SIP, etc. I would raise tickets to responsible departments/teams.
- Attending to email inquiries for both consumers and service inquiries. Sending invoices, updating wholesale accounts, sending data reports, and confirming account/service cancellations.
- attending meetings for any process updates and discussions on a weekly basis.