Looking for a versatile assistant to work with? I’m skilled at managing multiple tasks simultaneously, ensuring that everything gets done efficiently and on time.
I am a former Customer Service Representative and I have handled several accounts efficiently for 3 years therefore, I will be able to:
> Manage customer questions, provide accurate information, and assist with any product or service-related inquiries.
> Handle and resolve client concerns, complaints, or technical issues efficiently.
> Process customer orders, manage returns, exchanges, and refunds smoothly, ensuring all transactions are handled efficiently.
>Offer in-depth knowledge about your products or services to your customers. >Provide guidance and support to help them get the most value out of what your business offers.
>Gather customer feedback on services or products and report on common issues or suggestions.
While I may not have held the Virtual Assistant before, I had enough time to complete online courses to help me learn how to assist you on:
>Handling tasks such as scheduling appointments, managing
>Inputting, organizing , and maintaining business data in spreadsheets or databases, ensuring accuracy and easy access to important information.
>Scheduling posts, monitoring engagement, responding to messages, and creating contents.
>Conducting research on industry trends, competitors, or specific topics, providing detailed reports that can support your decision-making and strategy development.
>Handling travel arrangements, including booking flights, accommodations, and organizing itineraries, saving you time and effort when traveling for business.
>Managing your online store, including updating product listings, processing orders, handling customer inquiries, and tracking inventory.
>Organizing digital files and ensure your documents are properly stored in the cloud.
Work with me and you will:
>Have a flexible support
>reduce your workloads
>be able to focus more on strategic, high-value activities.
>save money
>be rest assured that your tasks are in good hands
I may not be a good fit for the role you want me to have if:
>You need an experienced Virtual Assistant
>You need someone who has a bachelor's degree
>You need someone who does bookkeeping
>You need someone who does financial assistance.
ABOUT ME
I have held the Customer Service Representative for three years and I'm now going out of my comfort zone by completing online courses to help me understand the basics of becoming a freelancer. I have developed my knowledge and skills in providing customer satisfaction and I'm confident that I will be able to perform the job duties of a Virtual Assistant with excellence as well.
Experience: 6 months - 1 year
In my role as an Amazon Customer Service Representative, I gained valuable experience in: -Resolving complex issues related to orders, shipping, returns, and refunds while adhering to Amazon’s policies and procedures. -Utilizing Amazon’s tools and systems to track and address customer concerns, ensuring timely and accurate resolution. -Assisting customers with product recommendations, account management, and troubleshooting technical problems. -Identifying and escalating recurring issues to improve service processes and enhance overall customer satisfaction. -Maintaining detailed records and providing feedback to contribute to continuous improvement and team success.
Experience: 6 months - 1 year
In my role handling bookings for the Wyndham hotel chain, I gained experience in: -Managing reservations and providing support for guests through phone. -Handling inquiries about room availability, rates, and special requests, while offering personalized recommendations to enhance guest satisfaction. -Resolving booking issues, cancellations, and modifications efficiently, adhering to Wyndham's policies and procedures. -Utilizing Wyndham's reservation system to process bookings accurately and manage guest information. -Addressing and escalating any complex issues or feedback to improve service quality and operational efficiency.
Experience: 2 - 5 years
As a Customer Service Representative with 3 years of experience, I have excelled in managing customer inquiries and resolving issues efficiently. My role involved: Handling a high volume of customer calls and emails with professionalism and empathy. Diagnosing and resolving product or service issues, ensuring swift and accurate solutions. Enhancing customer satisfaction through personalized service and proactive problem-solving. Collaborating with cross-functional teams to address and escalate complex issues. Implementing feedback mechanisms to improve service processes and customer interactions. Maintaining detailed records of customer interactions and feedback to support continuous improvement.
Experience: 6 months - 1 year
In my role within the healthcare Medicare sector, I developed skills in: -Assisting clients with Medicare enrollment, plan selection, and eligibility inquiries, ensuring accurate information and personalized support. -Navigating complex Medicare regulations and policies to provide clear explanations and resolve issues related to benefits, coverage, and claims. -Handling sensitive patient information with confidentiality and compliance with HIPAA regulations. -Coordinating with healthcare providers and insurance companies to address billing issues, claim denials, and coverage questions. -Utilizing Medicare systems and tools to manage records, process applications, and track client interactions.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.