Current Employment Status:
Hired Full Time on Aug 16, 2024
Overview
Looking for full-time work (8 hours/day)
at $5.12/hour ($901.12/month)
Associates degree
Last Active
November 7th, 2024 (3 days ago)
Member Since
August 14th, 2024
Profile Description
Capable of handling inbound and outbound calls as customer service and technical support on my previous company. I was able to handle a team as supervisor and manage their performance and create coaching sessions for their improvement. Handling
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Customer service in a health care account. Handle inbound and outbound calls, assisting prospective members in enrolling for a plan. Processing payments and filling a claim for members medications.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Assisting customer with their mobile and computing devices. Providing troubleshooting and service over the phone and creating repair requests. Guiding customer on navigating on their devices using remote support tool. I also handle sales at the same time. If troubleshooting didn't work then will proceed to sales via trade-in or create a warranty claim
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Listening to a call and providing feedback and recommendations to improve agents skills. Also conduct call calibration with client to make sure that everyone is following same process.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina City, Metro Manila
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
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Atiba de Souza: Transforming Businesses, Transforming Lives
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