Current Employment Status:
Hired Full Time on Aug 16, 2024
Capable of handling inbound and outbound calls as customer service and technical support on my previous company. I was able to handle a team as supervisor and manage their performance and create coaching sessions for their improvement. Handling
Experience: 2 - 5 years
Customer service in a health care account. Handle inbound and outbound calls, assisting prospective members in enrolling for a plan. Processing payments and filling a claim for members medications.
Experience: 2 - 5 years
Assisting customer with their mobile and computing devices. Providing troubleshooting and service over the phone and creating repair requests. Guiding customer on navigating on their devices using remote support tool. I also handle sales at the same time. If troubleshooting didn't work then will proceed to sales via trade-in or create a warranty claim
Experience: 6 months - 1 year
Listening to a call and providing feedback and recommendations to improve agents skills. Also conduct call calibration with client to make sure that everyone is following same process.
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