Customer Service Representative, Quality Analyst Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 5th, 2024 (4 days ago)

Member Since

August 13th, 2024

Profile Description

I have six years of customer service experience and handled various type of tasks and accounts.  I was also promoted to a Quality Analyst Specialist and handled various accounts for two years. 

Below are my work experiences and brief descriptions.

Customer Service and Technical Support  - Warranty Provider
      - Troubleshoot for an appliance and electronics
      - Set up appliances and electronics
      -  Provided warranty coverage 

Customer Service and Sales - Home improvement services
       -  Book and cancel appointments
       - Find service providers for customers
       - Update customer's details and change booking
       - Process payment
       - Find relevant future issues and offer additional services

Customer Service and Billing (Insurance) Inbound, Outbound calls and chat
      - Understand billing transaction history, payment details, and billing changes
      -  Process payment
      - Update billing information
      - Discuss policy basic information and basic coverage
      - Update and cancel policy
      - Update policy information
     - Assist policyholders, insurance agents, and mortgagee
     - Performed offline task and resolved tickets ( mortgagee information changes               and updates, cancel policies, apply and remove policy discounts

Quality Analyst Specialist
*below are the accounts I handled as a Quality Analyst Specialist
 - Technical Support 
 - Lead Generation
 - Verifier
 - Realty 
- Travel and Tours
- Insurance ( Home and Auto)   

 I am an excellent team worker, willing to learn, improve, and develop new skills. I am dependable, with time management skills, and can work with or without supervision. I have excellent communication skills both written and verbal. I am organized and can manage multiple tasks simultaneously.