Junalyn
Customer Service Representative, Quality Analyst Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
November 20th, 2024 (yesterday)
Member Since
August 13th, 2024
Profile Description
I have six years of customer service experience and handled various type of tasks and accounts. I was also promoted to a Quality Analyst Specialist and handled various accounts for two years.
Below are my work experiences and brief descriptions.
Customer Service and Technical Support - Warranty Provider
- Troubleshoot for an appliance and electronics
- Set up appliances and electronics
- Provided warranty coverage
Customer Service and Sales - Home improvement services
- Book and cancel appointments
- Find service providers for customers
- Update customer's details and change booking
- Process payment
- Find relevant future issues and offer additional services
Customer Service and Billing (Insurance) Inbound, Outbound calls and chat
- Understand billing transaction history, payment details, and billing changes
- Process payment
- Update billing information
- Discuss policy basic information and basic coverage
- Update and cancel policy
- Update policy information
- Assist policyholders, insurance agents, and mortgagee
- Performed offline task and resolved tickets ( mortgagee information changes and updates, cancel policies, apply and remove policy discounts
Quality Analyst Specialist
*below are the accounts I handled as a Quality Analyst Specialist
- Technical Support
- Lead Generation
- Verifier
- Realty
- Travel and Tours
- Insurance ( Home and Auto)
I am an excellent team worker, willing to learn, improve, and develop new skills. I am dependable, with time management skills, and can work with or without supervision. I have excellent communication skills both written and verbal. I am organized and can manage multiple tasks simultaneously.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Accounting » Accounts Receivable » Billing
Experience: 1 - 2 years
Office and Administration » Communication
Experience: 5 - 10 years
Real Estate » Appointment Setting
Experience: Less than 6 months
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Computer Literacy
Experience: Less than 6 months
Customer Support » Customer Service » Payment Processing
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Carcar, Cebu
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 42%
- Influence: 10%
- Steadiness: 35%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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