I have experience both in vocal and non-vocal job settings. My experience has taught me that I can multitask and rapidly adjust to changes.
In particular, as a funding agent/interconnection I am able to:
- Complete several tasks in relation to financing needs and solar application.
- Process NTP, change orders,
- Explain why we are processing change orders to sales rep.
- Make sure that the CRM accurately reflects adders.
- Ensure the accuracy of all the data we enter.
As a Technical Support Rep, I am able to:
- Troubleshoot Surface device Software only (Consumer)
- Take care of cases
- Do follow-up
- Process replacement on their surface laptops
- Handle Windows 10 software issues
As a Customer Service Representative, I am able to:
- Handle customer inbound calls
- Establish rapport and show empathy in order to meet the needs and address the worries of clients.
- Handle bills for Gas and Electricity from the United Kingdom
- Manage
- Take care of paying bills
- Outline their invoices
Tools used:
Netsuite, Touchstone, ASD, ICE,
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
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