Customer Service Specialist/ Technical Support Specialist/ S

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 19th, 2025 (3 days ago)

Member Since

August 8th, 2024

Profile Description

I have experience both in vocal and non-vocal job settings. My experience has taught me that I can multitask and rapidly adjust to changes.
In particular, as a funding agent/interconnection I am able to:
- Complete several tasks in relation to financing needs and solar application.
- Process NTP, change orders, email sales reps, send out NBT forms.
- Explain why we are processing change orders to sales rep.
- Make sure that the CRM accurately reflects adders.
- Ensure the accuracy of all the data we enter.
As a Technical Support Rep, I am able to:
- Troubleshoot Surface device Software only (Consumer)
- Take care of cases
- Do follow-up emails
- Process replacement on their surface laptops
- Handle Windows 10 software issues
As a Customer Service Representative, I am able to:
- Handle customer inbound calls
- Establish rapport and show empathy in order to meet the needs and address the worries of clients.
- Handle bills for Gas and Electricity from the United Kingdom
- Manage Emails
- Take care of paying bills
- Outline their invoices
Tools used:
Netsuite, Touchstone, ASD, ICE,