Customer Service Representative, and Admin Assistant

1. Responding to Inquiries: Answering questions from customers via phone, email, or chat about products, services, or policies. 2. Resolving Issues: Handling complaints and resolving conflicts effectively, ensuring customer satisfaction. 3. Providing Information: Offering detailed information about products or services, helping customers make informed decisions. 4. Processing Orders: Assisting customers with placing orders, tracking shipments, and processing returns or exchanges. 5. Maintaining Records: Documenting customer interactions and feedback to help improve services and identify trends. 6. Follow-Up: Reaching out to customers after service interactions to ensure their issues were resolved and gather feedback. 7. Managing Customer Accounts: Updating and maintaining customer account information and ensuring accuracy.

1. Scheduling and Calendar Management: Organizing and maintaining appointments, meetings, and events for executives or teams. 2. Communication Management: Handling incoming and outgoing communications, including emails, phone calls, and correspondence. 3. Data Entry and Record Keeping: Maintaining and updating databases, filing systems, and records to ensure accurate information is readily available. 4. Document Preparation: Creating, formatting, and proofreading documents such as reports, presentations, and memos. 5. Office Coordination: Managing office supplies and equipment, ensuring a well-organized and efficient workspace. 6. Meeting Support: Preparing agendas, taking minutes, and following up on action items from meetings. 7. Customer Service: Interacting with clients and visitors, addressing inquiries, and providing assistance as needed.