Customer Service Representative, Appointment Setter, Direct Message Set Closer,

I've spent almost ten years working as a Customer Service Representative at a leading BPO company. During this time, I've helped countless customers with their questions and problems, and I’ve learned a lot about what makes great customer service. I know how to listen, empathize, and find solutions that make people happy. This experience has taught me the importance of patience, clear communication, and always staying professional. I'm passionate about helping others and take pride in making sure every customer feels valued and satisfied.

I have three years of experience as an appointment setter in the automotive and website design industries. I handled cold calls, follow-ups, and scheduling to connect businesses with high-intent prospects. I used tools like Google Sheets, Promax, Vincue, and Omni Stream to manage leads and keep everything organized. I’m skilled at handling objections, qualifying leads, and keeping conversations engaging to boost conversion rates. I also worked with different calling and texting tools to maximize outreach. My experience has sharpened my communication, persuasion, and organization skills, making me effective in outbound sales and lead generation.

For almost five years, I've been a Training and Development Trainer, helping people grow and succeed in their roles. I love designing and running training programs that make a real difference in employees' skills and confidence. Connecting with individuals, understanding their needs, and seeing them improve has been incredibly rewarding for me. I take pride in creating a supportive and engaging learning environment where everyone feels valued and encouraged. Watching others develop and knowing I’ve played a part in their professional journey is what makes this role so fulfilling for me.