Medical Records Retrieval, Customer Service Representative

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 1st, 2024 (11 days ago)

Member Since

July 31st, 2024

Profile Description

I excel in working under pressure and thrive in fast-paced settings. With a strong tech-savvy background, I am adept at navigating diverse technical challenges. Known for my collaborative spirit as a team player, I contribute effectively to group dynamics. My robust time management skills ensure efficient delivery of high-quality work, making me a reliable and valuable asset in any professional environment

Top Skills

Customer Support » Customer Service

Experience: 6 months - 1 year

Manage Inbound calls of the customer with their inquiries or issue of their card.  Ensuring the security of the account through verification to prevent fraud.  Managing supervisor calls when the level 1 or Tier 1 agents are unable to resolve the issue.  Processing disputes in case of fraud or unauthorized transactions

Customer Support » Healthcare » Electronic Health Record

Experience: 2 - 5 years

 Identify and/or validate all relevant information which includes the medical provider’s demographics, medical records contact, and the presence of the requested chart(s) for HEDIS and PIA review  Conduct research to find a resolution when medical records are not available or demographic data is incorrect  Reading and filing medical charts based on valid provider and patient encounters  Set appointments for medical records retrieval via phone with adherence to the Privacy Act and HIPAA regulations