Overview
Looking for part-time work (4 hours/day)
at $6.00/hour ($528.00/month)
Bachelors degree
Last Active
November 19th, 2024 (45 days ago)
Member Since
July 30th, 2024
Profile Description
Dedicated and detail-oriented Customer Service Specialist with over 8 years of experience in providing exceptional support in this field. Proven ability to handle high
volumes of customer inquiries and resolve issues efficiently while maintaining a positive attitude.
Expert in communicating complex information clearly and empathetically, fostering strong customer relationships. Skilled in utilizing CRM software and ticketing systems to manage customer interactions and track resolutions.
Proficient in: Zendesk, Salesforce, Casestudio, Slack, Khoros, Twilio and Zoho.
Previous fields: E-payment gateway, Ride-hailing company, and Telecommunication.
Resume:
Cover letter:
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Provide support via email to resolve customer/client issues.
Customer Support » Social Media Moderation
Experience: 2 - 5 years
* Handled social media (FB, Twitter, Google play, business, Trustpilot, Youtube and Linkedin etc. cases from the users. *Handled complaints from the user. *Handled email transactions.
Customer Support » Customer Service » Payment Processing
Experience: 2 - 5 years
Worked for 2 years with a payment processor. (Email, Chat, Outbound and Inbound).
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Worked for 5 years with a ride-hailing company.
Customer Support » Phone Support
Experience: 1 - 2 years
Worked for 2 years with a payment processor. (Outbound and Inbound).
Customer Support » Customer Service
Experience: 1 - 2 years
Worked for 2 years with Telecommunication company (after sales).
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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