Suzette

Excited to help you as your Virtual Assistant!

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Overview

Looking for full-time work (8 hours/day)

at $5.62/hour ($989.33/month)

Associates degree

Last Active

February 21st, 2025 (5 days ago)

Member Since

July 30th, 2024

Profile Description

With nearly 9 years of experience in customer service, I specialize in delivering solutions-oriented support and administrative assistance across various industries, including e-commerce, finance, and client relations. I have a proven track record of handling escalations, resolving disputes, managing client inquiries, and providing exceptional post-delivery support for product returns, refunds, and billing discrepancies.My skills extend beyond customer service, as I am also experienced in providing administrative support to teams and executives. I excel in managing calendars, organizing meetings, email correspondence, task scheduling, and keeping operations running smoothly.I am proficient with a range of tools, including CRM systems like Zendesk and Freshdesk, and communication platforms such as WhatsApp, Slack, and Google Workspace. I have also worked with project management tools like Trello and Asana, which have allowed me to effectively manage tasks and timelines in fast-paced environments.I am passionate about problem-solving and committed to providing high-quality service, ensuring customer satisfaction, and enhancing client relations. My ability to quickly adapt to new tools and platforms makes me confident in taking on any challenge in the virtual workspace.

Top Skills

Customer Support » Chat Support

Experience: 5 - 10 years

Expertise in handling e-commerce support, managing billing issues, resolving disputes, and processing refunds. I ensure that clients' concerns are addressed swiftly and accurately to maintain high customer satisfaction.

Office and Administration » Admin Data Processing

Experience: Less than 6 months

Administrative assistant skills *Time Management *Problem Solving *Communication *Attention to detail *Customer service *Organizational skills *Adoptability

Office and Administration » Personal Assistant

Experience: Less than 6 months

Acting as the point of contact between the manager and clients. Screening and directing phone calls and distribute correspondence. Handling requests and queries appropriately. Act as the point of contact between the manager and internal/external clients. Screen and direct phone calls and distribute correspondence. Handle requests and queries appropriately. Manage diary and schedule meetings and appointments. Make travel arrangements, Take dictation and minutes. Produce reports, presentations and briefs Devise and maintain office filing system.

Customer Support » Customer Service

Experience: 5 - 10 years

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

Skilled in Calendar Management and Email Management, efficiently organizing schedules, setting reminders, and managing communications for executives to ensure smooth daily operations.

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Jose del Monte Bulacan, Bulacan

Tests Taken: IQ
Score: 99: DISC
Dominance: 26%
Influence: 16%
Steadiness: 38%
Compliance: 20%