Voice | Non Voice | Executive Assistant | Team Manager

Manages the property by making sure that everything is clean, and prior to the tenants arrival, I make sure that water, light and gas services are all working good.

I worked in customer service for chat support. For 7 years

Executive assistant job, manages inbox, travel and calendar

Responds to customers comments, filters it and manages inboxes

Purchases for businesses and ensure that business benefits from the products and services needed to efficiently carry out their tasks.

I supervised operations across retail, travel, and healthcare accounts, ensuring strict adherence to service excellence standards. To maintain superior service delivery, I conducted weekly quality assurance checks that consistently surpassed established benchmarks. I also formulated and implemented performance improvement plans to enhance team productivity and individual performance. Additionally, I conducted annual performance evaluations to assess team members' achievements and growth. As part of my role, I participated in business reviews with TaskRabbit executives to discuss operational strategies and performance outcomes, contributing to the alignment of goals and continuous improvement.

I managed email communications, event coordination, and RSVPs while overseeing online shopping and company-related purchases, including groceries. I handled calendar management, appointments, and household needs, ensuring seamless coordination of personal and professional commitments. Additionally, I maintained meeting notes and updated the company’s CRM system for efficient contact and applicant management. To enhance operational efficiency, I developed Standard Operating Procedures (SOPs) for tasks such as travel arrangements, event scheduling, and bookings. I also drafted and edited content for Substack blogs and the client’s personal website. Ensuring confidentiality in all communications and documentation was a top priority. Furthermore, I conducted thorough research for travel plans, aligning with client preferences and budgets, and created detailed itineraries for family trips.