Executive Virtual Assistant, Ecommerce Bookkeeper, Customer Service Virtual assi

• Educated subscribers on the Affordable Connectivity Program (ACP), focusing on low to middle-income Famillies. • Successfully enrolled leads into the ACP, enhancing program participation. • Diligently updated customer data files to ensure accuracy and compliance. • Re-engaged and re-enrolled inactive subscribers, revitalizing program involvement. • Generated leads through diverse channels, optimizing outreach efforts. • Executed cold and sales calling strategies to expand customer base. • Delivered exceptional customer service through both inbound and outbound calls.

Proficient in Bookkeeping and Payroll operations, ensuring financial transactions are accurately recorded. • Skilled in Calendar and Email Management, optimizing executive schedules for peak productivity. • Adept at executing Clerical Tasks and Appointment Setting, streamlining administrative functions. • Experienced in Basic Social Media Management, enhancing online presence and engagement. • Expertise in crafting and disseminating impactful Reports and Presentations to support business objectives. • Coordinated seamless Travel Arrangements and Accommodations, facilitating stress-free executive trips. • Trusted with Confidential Document Handling, maintaining impeccable organization and discretion.

Expertly managed CEO's calendar and email, ensuring optimal time management and communication efficiency. • Executed precise bookkeeping duties, maintaining accurate financial records and supporting fiscal responsibility. • Maintained and updated CRM data, ensuring clean and organized client information for streamlined operations. • Performed essential clerical tasks, contributing to the smooth operation of executive administrative functions. • Coordinated and scheduled appointments effectively, optimizing executive availability for critical engagements. • Crafted and posted engaging content on basic social media platforms to maintain a consistent online presence. • Orchestrated comprehensive travel arrangements and accommodations for executives, guests, and family, guaranteeing seamless itineraries. • Assisted in event planning, liaising with suppliers to ensure successful and memorable corporate functions. • Handled invoicing and billing processes with precision, ensuring timely and accurate client account management.

• Expertly managed full-cycle bookkeeping and payroll functions, ensuring financial accuracy and employee satisfaction. • Streamlined bank organization and implemented effective categorization systems for enhanced financial oversight. • Generated and managed sales invoices, optimizing revenue tracking and customer transaction processes. • Diligently monitored accounts receivable and payable, maintaining healthy cash flow and vendor relationships. • Conducted meticulous inventory management, aligning stock levels with sales trends and financial objectives. • Prepared comprehensive balance sheet reports, providing clear insights into the company's financial position. • Developed detailed profit and loss reports, identifying key areas for cost reduction and profit maximization. • Delivered accurate monthly financial reports, schedules, and related documents through rigorous data collection and analysis. • Maintained and summarized accounts and transactions, ensuring documentation precision and regulatory compliance. • Upheld the integrity of the General Ledger while managing subsidiary ledgers for fixed assets and liabilities, safeguarding asset valuation and liability tracking.

Addressed member inquiries regarding plan features, benefits, deductibles, co-pays, and out-of-pocket expenses, enhancing customer understanding and satisfaction. Guided prospective members through plan options, assisting in selecting the optimal healthcare plan tailored to individual needs. Managed pre-authorization requests, clarifying coverage for medical treatments and streamlining the approval process. Assisted with the claims process, providing support in claim submission and clarifying potential member financial responsibilities. Processed premium payments and resolved billing inquiries, ensuring accurate and timely financial transactions. Resolved member concerns and complaints, employing problem-solving skills to achieve resolution and maintain high satisfaction levels. Maintained up-to-date member profiles, guaranteeing the delivery of precise information and applicable benefits.

Managing various administrative tasks, including organizing and handling scheduling appointments, communicating with clients, processing insurance claims, and managing all paperwork related to patient care Handle direct communications with clients, including answering their inquiries, conducting follow-ups, and sending reminders about appointments Coordinating with clients to find suitable times, maintaining an up-to-date calendar, sending out confirmation and reminder emails, and ensuring no scheduling conflicts arise, optimizing the clinic's scheduling processes Maintaining accurate records in the clinic, including entering patient data into Electronic Health Records (EHR) systems, documenting treatment plans, and ensuring that all patients' information is kept confidential and compliant with regulatory standards Handling billing and insurance coordination, processing claims, managing patient billing requests, and following up on unpaid balances Maintaining continuity of patient care by scheduling regular check-ins and follow-ups Managing basic social media management