Customer Service | Lead Generation

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

High school diploma

Last Active

December 23rd, 2024 (today)

Member Since

July 22nd, 2024

Profile Description

Hi there!

I am new to freelancing but I am a dedicated professional known for my honesty, reliability, and strong integrity. With a commitment to continuous learning, I strive to contribute positively to any team or organization I join.

See below for the tasks I can work on:
> Fleet handling or management for rental platform
> Lead generation and qualification
> Appointment setting
> Data entry
> Customer Service
> Phone, Email or Chat support
> General virtual assistance
> Basic Bookkeeping
> Social Media Management

I am confident that my skills, combined with my dedication to personal and professional growth, make me a valuable asset. I look forward to the opportunity to discuss how I can contribute to your team or company.

Feel free to send me a message for inquiries!

Top Skills

Customer Support » Sales Support » Lead Generation

Experience: 6 months - 1 year

▸ Perform outbound and inbound calls from potential customers ▸ Build and maintain a pipeline of prospects and leads using CRM Pipedrive and Hubspot ▸ Provide detailed and accurate information/notes about qualified leads to ensure a smooth handoff to the sales team

Customer Support » Customer Service

Experience: 2 - 5 years

▸ Perform heavy number of inbound calls ▸ Assist with troubleshooting and billing disputes ▸ Handle inquiries about the process, policies and resolve issues via call, email, and live chat using Kustomer ▸ Handle billing inquiries, explaining charges, reimbursements, refunds and resolve disputes ▸ Assist with cancellation, rebooking, roadside assistance, trust and safety ▸ Maintain customer satisfaction

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

▸ Handle inquiries about the process, policies and resolve issues via email ▸ Handle billing inquiries, explaining charges, reimbursements, refunds and resolve disputes ▸ Assist with cancellation, rebooking, roadside assistance, trust and safety ▸ Maintain customer satisfaction

Customer Support » Chat Support

Experience: 1 - 2 years

▸ Handle inquiries about the process, policies and resolve issues via live chat ▸ Handle billing inquiries, explaining charges, reimbursements, refunds and resolve disputes ▸ Assist with cancellation, rebooking, roadside assistance, trust and safety ▸ Maintain customer satisfaction