Social Media Specialist |Compliance Analyst|Customer Support

I've been working to assist, answer and solve customer's concerns and problems, execute live chat support with clients and make sure to quickly get the help they need.

I have a solid 5-year experience using Microsoft Excel working as a Marketing Assistant, Senior Payment officer, Customer Protection Analyst and CRM.

Worked as Customer Protection Analyst for more than a year in a UK-based company and was promoted as CRM Marketing Specialist. My responsibility was to assist, answer and solve customer's concerns and problems, execute inbound calls, outbound calls and live chat support with clients and make sure to quickly get the help they need.

Worked as Customer Protection Analyst under compliance team working with KYC and AML concerns for the company, to lessen the risks and evaluate customers.

I've worked as a Marketing Assistant responsible for overall marketing of the brand travelex and hawkbags. Assigned to manage social media and make engagements with customers. Schedule postings and interact with customers online and work closely with creatives team.

Manage and schedule contents and social media postings with brands as marketing assistant and coordinating with graphic artists.

High attention to details while working efficiently

Worked as Customer Protection Analyst for more than a year in a UK-based company and was promoted as CRM Marketing Specialist. My responsibility was to assist, answer and solve customer's concerns and problems, execute inbound calls, outbound calls and make callbacks and check-ins with clients and make sure to quickly get the help they need.

Handle different social media accounts for different brands/ companies, engaging to inquiries, knowledgeable with many platforms with a strategic plan to engagements. (Proficient with Reddit, Facebook, Tiktok, X, Instagram)

Got promoted as CRM Communications Executive responsible for overall communication execution of the company, send out email marketing campaigns and other type of campaigns using Adobe.