General Virtual Assistant / Admin Support Specialist 

I worked as a clerk in the Local Government Unit in our municipality for almost 2 years and my duties included: Document Preparation: Assist in the preparation, filing, and distribution of bidding documents, notices, and forms. Minutes Recording: Take detailed minutes during BAC meetings and ensure they are properly documented and distributed. Correspondence: Draft, send, and manage communications with bidders, suppliers, and other stakeholders. File Management: Maintain a systematic filing system for bid documents, contracts, and other related paperwork.

I worked as a Customer Service Representative, Customer Support and Sales Agent for 2 years in Davao City and my duties and responsibilities included are: Customer Support: Provide Product/Service Information: Offer accurate information about products or services, including pricing, features, and availability. Issue Resolution: Handle Complaints: Listen to customer complaints, empathize, and provide appropriate solutions or alternatives. Customer Retention: Promote Loyalty: Encourage customers to stay with the company by offering discounts, loyalty programs, or upgrades. Adhere to Policies: Follow company policies and guidelines related to customer interaction, data privacy, and service standards. Achieve Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and resolution time.

I worked in a cleaning service as a sales agent in one of the top-rated cleaning platforms in the US. My duties included: Lead Generation: Identify Potential Clients: Research and identify potential residential, commercial, and industrial clients that may need cleaning services. Quoting and Negotiation: Prepare Quotes: Generate accurate service quotes based on the client’s requirements and the scope of work Client Relationship Management: Maintain Client Relationships: Regularly check in with existing clients to ensure satisfaction and to upsell or cross-sell additional services.

My experience as a customer service representative involves several key responsibilities and capabilities: Handling Inquiries: I assist customers with a wide range of inquiries, providing information about products, services, and policies. This includes answering questions, offering guidance, and troubleshooting issues. Problem Solving: I help customers resolve problems they encounter, whether it's related to product functionality, order status, billing issues, or technical support. I strive to offer clear, concise, and effective solutions. Personalization: I tailor my responses based on the customer's specific needs and context, ensuring a more personalized and relevant interaction. This helps build rapport and improve customer satisfaction. Multitasking: I handle multiple customer interactions simultaneously, maintaining efficiency and responsiveness across various channels such as chat, email, and social media. Consistency and Accuracy: I provide consistent and accurate information, adhering to company policies and guidelines. This helps in maintaining a reliable and trustworthy customer service experience.