Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

High school diploma

Last Active

March 8th, 2025 (25 days ago)

Member Since

July 17th, 2024

Profile Description

- I have worked as an Customer Service Representative for 2+ years. 
- I handled Retail/E-commerce account and Financial Account.

This is my Responsibilities:

Financial Account:

Account Inquiries: Handle customer queries regarding their financial accounts through email, chat, and phone, providing accurate and timely information about account balances, transactions, and statements.

Problem Resolution: Resolve customer issues related to financial transactions, discrepancies, or account errors efficiently and professionally, ensuring customer satisfaction and trust.

Transaction Processing: Assist customers with various transactions such as fund transfers, loan applications, and payment processing, ensuring accuracy and compliance with financial regulations.

Account Management: Support customers in managing their accounts, including updating personal information, setting up automatic payments, and understanding account features.

Documentation and Record-Keeping: Maintain thorough records of customer interactions, issues, and resolutions in the financial institution's CRM system, ensuring accurate and up-to-date information.

Fraud Prevention: Identify and address potential fraudulent activities by monitoring account activity and promptly reporting any suspicious behavior to the appropriate department.

Retail Account:
Customer Assistance: Address customer inquiries through email, chat, and potentially phone calls, delivering prompt and precise information.

Complaint Resolution: Efficiently and professionally handle customer complaints or issues, ensuring a high level of satisfaction.

Order Handling: Support with processing orders, managing returns, and issuing refunds, ensuring accuracy and efficiency in the process.

I am excited to work with you!