Growth Support|Team Lead|Microsoft 365 Support(CRM, Zendesk)

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

January 20th, 2025 (13 days ago)

Member Since

July 13th, 2024

Profile Description

With a robust background in technical support, digital adoption, and team leadership, I have developed expertise in guiding users and optimizing processes across diverse platforms. My experience includes:

 * Digital Adoption Specialist: focusing on user support, solution implementation, and client relationship management. (CRM, Zendesk, ClickUp)

* Operations Team Lead: Led a team of 13 support representatives, driving performance improvements, coaching, and ensuring adherence to policies and SLA targets.

* Microsoft 365 Ambassador: Provided technical support for Microsoft 365, including deployment and troubleshooting, while contributing to documentation and collaborative problem-solving. (M365 Suites (including Word, PowerPoint, Excel, Outlook, and Teams), Azure Active Directory, Security and Compliance)

* Technical Support Representative: Expertise in Windows OS and Office 365 support, known for resolving complex issues and delivering high-quality customer service. (Windows OS)

* Customer Service Associate: Managed service activations, credit checks, and number transfers, demonstrating strong customer service skills and Red Hat certification. (Telecommunication account)

My approach combines technical acumen with strategic oversight to enhance user experiences and operational efficiency.