Creslene
Customer Service Specialist & Project Coordinator
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $8.16/hour ($718.31/month)
Bachelors degree
Last Active
October 11th, 2024 (39 days ago)
Member Since
July 9th, 2024
Profile Description
With 2 years of experience as a customer service representative, I have a proven track record of providing exceptional support and ensuring customer satisfaction. I excel at handling inquiries, resolving issues efficiently, and building positive client relationships. Although I am new to project coordination, I am highly motivated and eager to learn. I am committed to developing my skills and delivering high-quality assistance in both customer service and project coordination roles.
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Over the past 2 years, I have gained extensive experience in the Business Process Outsourcing (BPO) industry, specializing in customer service. My role involved managing high volumes of customer interactions across various communication channels, including phone, email, and chat. I consistently provided prompt, courteous, and effective support, addressing customer inquiries and resolving issues to ensure satisfaction. I developed strong communication and problem-solving skills, enabling me to handle diverse customer needs efficiently. I also became proficient in using various customer service software and tools, adhering to company policies and procedures, and maintaining accurate records of customer interactions. Additionally, I collaborated with team members and other departments to enhance the overall customer experience and contribute to continuous process improvement. My experience in the BPO sector has equipped me with the ability to thrive in fast-paced, dynamic environments and deliver high-quality service consistently.
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Consolacion, Cebu
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 43%
- Influence: 21%
- Steadiness: 20%
- Compliance: 16%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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