Virtual Assistant, Customer Service, Executive Assistant

Worked as a Customer Service for a Healthcare in US. I'm a voice representative helping them with their account.

I am responsible for managing the calendar of a busy CEO. I am involve strategically allocating time for board meetings, client calls, internal team meetings, and project deadlines and would ensure that no overlapping appointments occur, suggest optimal time slots for important meetings, and coordinate travel arrangements around the executive’s commitments. Additionally, I take note of important personal dates (like anniversaries or birthdays) and ensure those are factored into the schedule.

When working for the accounts that I handled, I handled payments process for their subscriptions.

As a Sales representative, my responsibility is to proactively reach out to potential customers through phone calls, emails, and other channels to generate new business, build relationships, and increase sales. T

Worked as an email support for a Graphic designing account

Worked as a chat support for a Ride Sharing app and a Food Delivery app for the same account

Worked in two accounts as an Accounts and Billing Representative for 2 years

Using Zendesk for email support, your role is to manage, respond to, and resolve customer inquiries efficiently and enables you to streamline communication, track issues, and deliver excellent customer service.

Used this as knowledge based for our Healthcare account

I worked as an Email support for Canva for their Accounts and Billing Department. We are also given free access to premium so that we can practice our editing skills as well. During trainings, we are also given task for presentation using Canva. Until this time, I am still using Canva in my partime job for lay-outs.