Currently working in a company called AHM Outsourcing Services Inc. as Virtual Assistant for an American company that specializes in medical records retrieval and release of information. As a Virtual Assistant, my primary task is to send out requests for medical records to different facilities, clinics, or hospitals. It could be by way of using an online portal, faxing, or via
Prior to working as a Virtual Assistant, I was a Team Leader and Trainer at TTEC which is also a BPO company. I was tasked to lead a proficient back-office team executing KYC protocols for a global financial entity. As a certified process trainer, I am adept at facilitating comprehensive training and onboarding for new hires. As both an accomplished team lead and trainer, I had the privilege of being a part of a pivotal expansion project at another TTEC site in the Philippines. My expertise was instrumental in training a cohort of employees set to join the Line of Business I am proficient in, with the strategic goal of onboarding 65 back-office associates seamlessly into our operations. My role was crucial in ensuring the success of this initiative, leveraging my skills to enhance our team's capabilities and drive organizational growth.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 6 months - 1 year
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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