Social Media Management / Graphic Designer 

As a Passenger Service Agent (PSA) handling daily flight bookings at Philippine Airlines, your day typically begins with checking the flight schedule and managing reservations to ensure everything is up-to-date. You assist passengers with booking flights, whether they are making new reservations, requesting changes, or managing cancellations. This includes confirming travel details, updating passenger information, and processing payments. Throughout the day, you also coordinate with the reservations department to resolve any booking issues, ensuring seats are assigned correctly and passengers' requests (such as special meals or assistance needs) are fulfilled. You work with the check-in system to ensure all passenger data is accurate before flight departures. In addition, you handle any booking-related issues that arise, such as overbookings or flight changes, and offer solutions to passengers—whether it’s rebooking them on alternate flights or helping them with last-minute adjustments. Your ability to remain calm and organized is key, as you ensure smooth transitions for passengers, especially when dealing with busy travel times or unforeseen disruptions.

As a Passenger Service Agent (PSA) handling back-office administrative tasks at Philippine Airlines, your day typically involves managing the administrative side of flight operations to support front-line staff. You handle tasks such as updating and maintaining passenger records, processing refunds, and managing booking changes. You might also assist with the preparation of flight manifests and passenger lists, ensuring that all information is accurate and up-to-date. Your role also involves coordinating with different departments, such as reservations, ticketing, and customer service, to ensure smooth communication across all operations. You might generate reports, track passenger data, and assist with inventory management for items like boarding passes and baggage tags. Additionally, you may deal with discrepancies or issues that arise in booking systems, ensuring that data is accurately recorded in the system. You ensure that all administrative functions are running efficiently, which supports seamless daily operations for both passengers and operational staff. This behind-the-scenes work is crucial for ensuring that the airline runs smoothly, even when you're not interacting directly with passengers.

As a Passenger Service Agent (PSA) at Philippine Airlines for the past three years, you’ve likely had a dynamic and rewarding experience. Your role would involve interacting with passengers, ensuring a smooth check-in process, assisting with baggage handling, and managing boarding procedures. You’ve become skilled at addressing customer inquiries, providing excellent service, and resolving issues quickly to ensure that flights operate smoothly.