Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

March 9th, 2025 (today)

Member Since

June 27th, 2024

Profile Description

Dedicated and results-driven Customer Service Professional with [1 and, 8months] of experience in delivering exceptional support through email, chat, and phone channels. Proficient in managing customer inquiries, resolving issues efficiently, and fostering positive client relationships. Skilled in troubleshooting basic technical problems and utilizing tools like Excel and Microsoft Word for data management and reporting.

Core Skills
- Customer Communication: Expertise in handling inbound and outbound calls, chat support, and professional email correspondence.
- Technical Proficiency: Skilled in basic troubleshooting and utilizing Microsoft Office Suite (Excel, Word) for documentation and analysis.
- Problem-Solving: Adept at identifying customer needs, resolving issues promptly, and delivering tailored solutions.
- Time Management: Capable of managing multiple tasks and maintaining high levels of accuracy under tight deadlines.

Experience
[Technical Support and, Customer Service at Telco Services ] – [Teleperformance] - March 2023 - April 2024
[Resolutions 1 at Airbnb] – [TDCX PH] - May 2024 - December 2024

*Handled a high volume of customer inquiries via email, chat, and calls, achieving [100]% customer satisfaction rate.
*Resolved basic technical issues, ensuring minimal downtime for clients.
*Created and maintained detailed customer records using [specific tools or software].
*Generated reports and analyzed customer data using Excel for process improvement.
*Assisted customers with account setups, product information, and troubleshooting.
*Conducted follow-up calls to ensure resolution satisfaction.
*Improved team productivity by streamlining processes in Microsoft Word and Excel.

I am passionate about supporting other in achieving their goals, with their prUpgrade to see actual inforty on Airbnb schedules, Calendar, Customer Inquiries and, bookings without any worries.