Billing and Sales Specialist, Admin Assistant, Project Mngr

Assisted clients inbound and outbound calls regarding account bill inquiries and product information using Salesforce CRM, earning the opportunity to engage in sales, which significantly contributed to our team's top sales performance for two consecutive quarters.

Updated Salesforce CRM database of secured prospective leads based on priority level and conducting follow up on client information to keep account details accurate

Assisted clients inbound and outbound calls regarding account bill inquiries and product information using Salesforce CRM, earning the opportunity to engage in sales, which significantly contributed to our team's top sales performance for two consecutive quarters

Created a structured schedule for each class events which are synced across all students' Google calendar account to enhance information dissemination and class engagement

Provided research documentation involving leading technologies like Selenium and Appium for automation testing which was later adapted by the company to revitalize testing process

Received training on Gherkin writing convention and tools like Jira (Atlassian and Confluence) and Figma which developed project managements skills to aid development of software projects Malldash and myRLC

Assisted clients inbound and outbound calls regarding account bill inquiries and product information using Salesforce CRM, earning the opportunity to engage in sales, which significantly contributed to our team's top sales performance for two consecutive quarters

Assisted clients inbound and outbound calls through Genesys Softphone regarding account bill inquiries and product information using Salesforce CRM, earning the opportunity to engage in sales, which significantly contributed to our team's top sales performance for two consecutive quarters.