Medical Virtual Assistant / Data Entry / Virtual Admin

I am using Microsoft Excel since I was still in school. I know how spreadsheet works.

I was tasked to manage the office emails with inquiries, invitations and advisories everyday needs to be answered, filed, and designate. I was handling also the hotline number and the 2 telephones with non-stop inquiries and concern.

When it comes to EMR or EHR, I am just familiar with Welby - where I monitored the blood pressure remotely and EmedicalPractice is the EMR/EHR used with my previous client. I am curious in nature and when it comes to websites and programs I can learn it in no time or I just need a little navigation training on it.

I answered phone calls from patients/caregivers and forward it to the person who can answer his/her query. I also managed a remote program where I monitored patient's Blood Pressure readings. I am knowledgeable of the EMR we used for the patient's chart. I was assigned to call the patients to remind them for their appointment schedules and it is done 1 month, 1 week and 1 day before their appointment. I have a strong grasp of HIPAA regulations, ensuring that all patient information remains confidential and protected. Aside from my technical abilities, I bring a genuine empathy for patients and a dedication to creating a warm, welcoming experience. I understand the importance of clear, compassionate communication, especially when interacting with elderly patients or those who may feel anxious. To extend some services, some patients requested not to end the call and accompany them to eat.