Customer Service Representative | Travel Agent | VA

> Highly skilled in managing customer interactions via email, ensuring timely and accurate responses. Experienced in handling a high volume of emails, maintaining a professional tone, and providing clear and concise information to resolve customer concerns. > Meticulous attention to detail, ensuring all customer interactions are accurately documented and follow-up actions are completed. Capable of reviewing and editing email communications to maintain high standards of quality and professionalism. > Proficient in managing multiple tasks simultaneously, prioritizing effectively to meet deadlines and maintain high levels of productivity. Skilled in balancing workload to ensure prompt responses to customer inquiries while maintaining service quality.

> Strong background in sales support, assisting customers with travel product inquiries, upselling additional services, and ensuring a seamless booking process. Proven ability to meet sales targets and contribute to revenue growth. > Proficient in booking flights and managing travel itineraries using various Global Distribution Systems (GDS), including Amadeus. Experienced in handling complex travel arrangements, cancellations, and rebooking efficiently.

> Extensive experience in travel planning and coordination, including booking flights, accommodations, and other travel-related services. Skilled in understanding customer needs and providing tailored travel solutions. > Proficient in using the Amadeus Global Distribution System (GDS) for booking and managing travel reservations. Experienced in handling complex itineraries, making adjustments, and providing accurate travel information to customers. > Strong organizational and multitasking abilities, with a keen eye for detail. Efficient in managing administrative tasks and maintaining accurate records to support smooth office operations.

Comprehensive experience in office administration, including managing schedules, coordinating meetings, and maintaining records. Proficient in using Excel and other office tools to support administrative functions and ensure smooth operations.

> Highly skilled in providing customer support via phone, handling a high volume of calls efficiently and professionally. Experienced in active listening, empathizing with customers, and providing clear, accurate, and helpful information to resolve their concerns. > Excellent verbal communication skills in English, with the ability to convey complex information in a clear, concise, and professional manner. Experienced in interacting with English-speaking customers from diverse backgrounds, ensuring effective communication and understanding. > Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions. Experienced in resolving complex customer issues and providing satisfactory outcomes, resulting in high customer satisfaction rates. > Proven ability to build and maintain positive relationships with customers, fostering trust and loyalty. Skilled in understanding customer needs and providing personalized support to enhance their overall experience.

> Over five years of experience providing exceptional customer support via phone calls and emails, specializing in the travel industry. Proven ability to handle high volumes of inquiries efficiently and maintain high levels of customer satisfaction. > Expertise in managing escalated customer cases, ensuring timely and satisfactory resolution. Skilled in addressing complex issues and providing solutions that align with company policies and customer expectations. > Proven track record as a Subject Matter Expert (SME) and Point of Contact (POC) Team Leader. Experienced in training and mentoring new agents, providing support and guidance to ensure team success.

> Capable of performing various ADHOC tasks such as conducting sales audits, preparing end-of-month reports, onboarding and offboarding new agents, and performing call and email audits to ensure quality and compliance.