Rica

Customer Service Representative

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 13th, 2025 (15 days ago)

Member Since

June 21st, 2024

Profile Description

With over 10 years of experience in customer service, sales, and team leadership, I'm confident I have the skills and passion to excel in this role.
I've successfully managed a team of 19 agents in a fast-paced hospitality environment, where I honed my problem-solving, communication, and people management skills.
I'm a quick learner, adaptable to change, and thrive in environments that require initiative and creativity.

Top Skills

Experience: 2 - 5 years

I have 4 years of experience in hotel booking, handling a high volume of reservations and ensuring guest satisfaction. I'm skilled in understanding guest needs, recommending suitable hotels, and providing personalized booking assistance.

Experience: 10+ years

In my previous role, I consistently achieved a 100 percent customer satisfaction rating, exceeding company targets. I successfully resolved a complex customer issue that had been ongoing for months, earning a customer loyalty award for my efforts.

Experience: 1 - 2 years

I successfully negotiated a payment plan with a high-value debtor, preventing legal action and securing full repayment.

Other Skills

Experience: 1 - 2 years

Experienced in using Microsoft Excel for data analysis and reporting Skilled in using Microsoft Excel for data visualization and presentation Proficient in using Microsoft Excel's pivot tables and data analysis tools

Experience: 1 - 2 years

I have experience in processing claims, ensuring accuracy and timely completion. I'm comfortable with the claims process, including data entry, reviewing documentation, and applying relevant guidelines.

Basic Information

Age
39
Gender
Female
Website
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Address
Valenzuela, Manila
Tests Taken
IQ
Score:  108
English
C2(Advanced/Mastery)
Government ID
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