Digital Marketing & Social Media Manager | CSR

Administrative Management involves overseeing and coordinating office operations to ensure efficiency and smooth workflow. Key responsibilities include implementing administrative policies, managing budgets, supervising administrative staff, organizing meetings and events, maintaining records, handling correspondence, and supporting executive team members. Strong organizational skills, attention to detail, proficiency in office software (e.g., MS Office Suite), and effective communication are essential for success in this role. Administrative Managers play a pivotal role in maintaining office productivity and supporting strategic objectives through effective administrative support and operational management.

Dynamic and results-oriented Customer Support Specialist with over 5 years of experience in delivering exceptional service and resolving complex issues promptly. Adept at utilizing CRM systems to manage customer interactions and track resolutions. Proven ability to handle high-volume inquiries, troubleshoot technical problems, and provide product knowledge with a customer-centric approach. Skilled in communication, active listening, and conflict resolution to enhance customer satisfaction and loyalty. Dedicated to continuous improvement and upholding company standards in a fast-paced environment.

Proficient in managing outbound calls to drive customer engagement and sales growth. Demonstrated expertise in cold calling, lead generation, and appointment setting, with a focus on delivering exceptional customer service and achieving key performance metrics. Skilled in using CRM systems to track and analyze customer interactions, ensuring effective follow-up and conversion. Proven ability to communicate persuasively, handle objections, and close deals, contributing to increased revenue and client satisfaction.

Social Media Management involves strategizing, implementing, and optimizing digital content across various platforms to enhance brand visibility, engagement, and conversion rates. This role requires proficiency in content creation, community management, analytics interpretation, and campaign planning. Key skills include social media platform expertise (e.g., Facebook, Instagram, Twitter), proficiency in scheduling tools (e.g., Hootsuite, Buffer), and a deep understanding of SEO principles to maximize organic reach. Effective Social Media Managers are adept at fostering online communities, monitoring trends, and leveraging data-driven insights to drive impactful digital marketing strategies and achieve organizational objectives.