Overview
Looking for part-time work (3 hours/day)
at $2.00/hour ($132.00/month)
High school diploma
Last Active
September 28th, 2024 (2 days ago)
Member Since
October 2nd, 2016
Profile Description
FedEx
Assisting our high revenue shippers through
-Tracking packages within US and outside US.-Focus on ensuring that the shipments will be delivered in a timely manner.-Monitoring shipments-Doing a thorough follow up with the clients and update them with the status of theirpackages and request.-Submit their request such as address correction, reroutes, return, pick ups.-We also work with other departments in FedEx network to check the status of thepackages.
Customer Service and Technical Support 08/2017 to 02/2020ConcentrixNorth Edsa, Quezon City
Amazon Account, LOB handled:
Retail:
-Assist customers over the phone.-Answer general inquiries about their orders-Tracks packages and provide status of their orders-Process refunds and replacement when necessary-Assisting customers with logging in to their Amazon Account.Kindle, E-reader, Fire tablets:-Provides technical support and basic troubleshooting-Process replacements of their device if it is under warranty
Digital:
-Provides basic troubleshooting to their Prime Video Applications.-Process refund from their Amazon Subscription.-Answer general inquiries about their existing subscriptions.
Chat support Representative04/2015 to 06/2016Afni PhilippinesBrgy. Batasan Hills, Quezon City
Verizon Wireless
-Assist customers through chat-Explain their bill and data usages-Provides solution to their problems with their usages, bill etc.-Process their bill payment-Activate their sim card-Basic troubleshooting-Educate customers about the charges in their bills.
Chat Support Representative07/2014 to 03/2015TeleperformancePasig City
AT&T
-Assist customers through chat-Explain their bill and data usages-Provides solution to their problems with their usages, bill etc.-Process their bill payment-Activate their sim card-Basic troubleshooting-Educate customers about the charges in their bills.
Outbound Sales Agent03/2013 to 04/2014PCCW Teleservices (Now HKT Teleservices)Ortigas, Pasig City
President’s Choice Financial Mastercard (Canadian Account):-Calls potential Client and convince them to apply to a President Choice FinancialMastercard-Explain the features and benefits of the card-Process their application
Top Skills
E-Commerce » Amazon
Experience: 1 - 2 years
Customer Support for Amazon. Handled various LOB such as Retail, Digital and Amazon Devices.
Customer Support » Email Support
Experience: 2 - 5 years
Email Support For FedEx High Revenue Shippers
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Chat support AT&T and Verizon Wireless
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Offered credit card to Canadian residents
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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