Customer service representative and Outbound sales representative

Overview

Looking for part-time work (3 hours/day)

at $2.00/hour ($132.00/month)

High school diploma

Last Active

November 27th, 2024 (3 days ago)

Member Since

October 2nd, 2016

Profile Description

FedEx Email Support 8/10/2020 to 09/29/2023Ibex Global- Shaw Boulevard
Assisting our high revenue shippers through email.
-Tracking packages within US and outside US.-Focus on ensuring that the shipments will be delivered in a timely manner.-Monitoring shipments-Doing a thorough follow up with the clients and update them with the status of theirpackages and request.-Submit their request such as address correction, reroutes, return, pick ups.-We also work with other departments in FedEx network to check the status of thepackages.
Customer Service and Technical Support 08/2017 to 02/2020ConcentrixNorth Edsa, Quezon City
Amazon Account, LOB handled:
Retail:
-Assist customers over the phone.-Answer general inquiries about their orders-Tracks packages and provide status of their orders-Process refunds and replacement when necessary-Assisting customers with logging in to their Amazon Account.Kindle, E-reader, Fire tablets:-Provides technical support and basic troubleshooting-Process replacements of their device if it is under warranty
Digital:
-Provides basic troubleshooting to their Prime Video Applications.-Process refund from their Amazon Subscription.-Answer general inquiries about their existing subscriptions.
Chat support Representative04/2015 to 06/2016Afni PhilippinesBrgy. Batasan Hills, Quezon City
Verizon Wireless
-Assist customers through chat-Explain their bill and data usages-Provides solution to their problems with their usages, bill etc.-Process their bill payment-Activate their sim card-Basic troubleshooting-Educate customers about the charges in their bills.
Chat Support Representative07/2014 to 03/2015TeleperformancePasig City
AT&T
-Assist customers through chat-Explain their bill and data usages-Provides solution to their problems with their usages, bill etc.-Process their bill payment-Activate their sim card-Basic troubleshooting-Educate customers about the charges in their bills.
Outbound Sales Agent03/2013 to 04/2014PCCW Teleservices (Now HKT Teleservices)Ortigas, Pasig City
President’s Choice Financial Mastercard (Canadian Account):-Calls potential Client and convince them to apply to a President Choice FinancialMastercard-Explain the features and benefits of the card-Process their application