Process associates /CSR/Tech support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

July 19th, 2024 (120 days ago)

Member Since

June 14th, 2024

Profile Description

I am fit for his role because, first, I have been in the BPO industry for 8 years. My first BPO company was Concentrix. I joined Concentrix from June 2014 until February 2016. I handled a financial account; it was a mortgage loan Australian account. We are dealing with solicitors, brokers, and bank managers; we are assisting them in verifying legal documents and providing the status of their customers mortgage loans if they are ready for certification. Once certified, we will help solicitors book a settlement with our banker. We also send emails to onshores for escalations.
Next, I joined Convergys from February 2016 to December 2016. It was a financial account, but we handled credit cards, which are Citi Cards. We are helping card members activate their cards, make payments online, and walk through how to create their online access. We are also helping them with their billing concerns, like reading transactions, filing disputes, and claiming their rewards and redemptions.
Next, I was with TELUS from December 2016 to November 2017. It was a financial account again. We handled prepaid cards. If you are aware of NetSpend cards, which are like GCash cards, they could simply be bought from a convenience store, where you can cash in and cash out and use them for online transactions and store purchases. They usually use this NetSpend card for those people in the US who cannot open their own credit card, if they have bad credit scores, or if they use it to receive social security pensions or tax refunds. We are helping them activate the card, verifying transactions, filing disputes, and confirming if they received their tax refund.
Next Teleperformance: I joined Teleperformance from June 2018 to October 2018.
It was a telco account with T-Mobile. If you are familiar with T-Mobile, it is a telecommunication service like here in the Philippines, where we have Globe Smart PLT. We are helping customers to avail of a new phone, add a line, add a plan, and we do tech support for basic troubleshooting.
Next, I joined VXI from October 31, 2018 to January 2020. I handled a payment processor, which is PayPal. We are helping customers fully verify their accounts so they can start using PayPal. We are the ones who are releasing the payment pending for customers because we want to make sure that customers will receive their item first before the seller receives their payment. 
Next Alorica: I joined Alorica from January 2020 to December 2021. I have a financial account, which is a Barclays card. The same goes with Citi cards from Convergys, but the other thing that was added to my skills from Alorica was email support during the pandemic, and it was a WFH. 
Lastly, with Genpact. I joined Genpact in December 2021 up until now, but I am in a floating status, so I can easily resign anytime once I get the job offer here. 
I handled a retail account before with Genpact; it was a dollar general, like here in the Philippines, where we have seven and eleven. I was in tech support there. We helped customers understand why their digital coupons were not working. We also helped customers file escalation emails to onshore for those digital coupons that were not discounted after their purchase had been made. account deletion, which is their online access and online walkthrough on how to create an online account. Also, we help customers locate a specific item and which DG store they could buy it from. Lastly, check their pick-up order status at the store.
Since the Dollar General was dissolved, I was redeployed to CITI Bank collections, still a WFH setup. We do help cardmembers make payments from delinquent to current status. is an IB and OB call