VA|Customer Service Representative|Collection Specialist

Maintains financial accounts by processing customer adjustments. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs

implements customer satisfaction programs. Maintains financial accounts by processing customer adjustment needs.

I am committed to a journey of continuous learning and growth. Over the next years, I aspire to delve deeper into various aspects of virtual assistance. This includes mastering new tools, refining existing skills, and staying updated with emerging technologies and industry trends. Whether it's improving efficiency in task management or learning new software applications, I see myself constantly evolving to better serve my clients. I aim to broaden my skill set to offer a comprehensive range of services to my clients. This might involve honing my communication skills, learning new things, or gaining expertise in areas such as social media management, content creation, or customer support. Diversifying my skills will not only make me more valuable but also open up new opportunities in the virtual assistance field

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf.. Maintaining comprehensive and accurate records Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary