Mica
Virtual Assistant, Healthcare VA, Quality Analyst, CSR, TSR
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Associates degree
Last Active
November 22nd, 2024 (today)
Member Since
June 11th, 2024
Profile Description
With over 10 years of experience in customer support and quality analysis, I specialize in ensuring high standards in technical support and customer service. My roles have included handling booking accounts, healthcare inquiries, billing issues, sales queries, and technical support for internet, home phone, and TV services across Canadian and US markets. As a HIPAA-certified professional, I have managed government and private insurance within the US, verifying patient eligibility and claims. My background in quality assurance includes working with financial and technical accounts to maintain service excellence.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
I have 3 years of chat support experience for billing, sales and technical account.
Customer Support » Healthcare
Experience: 2 - 5 years
I am HIPAA certified. I was able to handle government and private insurance within the US. We check patients eligibility and claims.
Customer Support » Customer Service
Experience: Less than 6 months
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: Less than 6 months
Customer Support » Sales Support » Hotel Booking
Experience: 1 - 2 years
I worked as a customer support for Hotel, Rental car, Airline, and Cruise ship reservations for 18 months, assisting customers within the US.
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 2 - 5 years
I work as a quality analyst for financial account and technical account for 2 years.
Customer Support » Sales Support » Flight Booking
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pavia, Iloilo
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 46
- Influence: 21
- Steadiness: 23
- Compliance: 11
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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