Customer Service and Retention Agent

Overview

Looking for part-time work (5 hours/day)

at $3.94/hour ($433.40/month)

High school diploma

Last Active

September 28th, 2024 (2 days ago)

Member Since

May 31st, 2024

Profile Description

I'm Upgrade to see actual info Upgrade to see actual info, a Customer Service and Retention Agent
I am a dedicated Customer Service and Retention Agent with over 2years and
8months of experience in handling customer inquiries, resolving issues, and implementing retention strategies. Known for my strong communication skills, empathy, and proactive approach, I have successfully maintained high customer satisfaction and loyalty rates in my previous roles.

In addition to that, I also know different tools such as EXCEL, WORD, DOCS, and SHEETS. I am capable of working with shifting schedules. I can comply with any given task quickly without compromising the quality of output that I am tasked to do
with extensive skills and knowledge in computer troubleshooting and wide experience in WORK FROM HOME set over.

I already have Certificate of Completing the Social Media Managent Training

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

In my role as a Customer Service and Retention Agent, I have developed a comprehensive skill set that allows me to provide exceptional service and ensure customer satisfaction. Retaining customers is crucial for business growth. I have successfully implemented retention strategies such as loyalty programs, personalized follow-ups, and targeted promotions to enhance customer loyalty and satisfaction.