I have been a customer service representative on a US-based telecommunications account. I manage both inbound and outbound calls, ensuring that customer concerns are addressed promptly and effectively. My primary focus is to provide customers with long-term solutions, ensuring their issues are resolved appropriately and enhancing their overall satisfaction. After this period, I was promoted to Team Leader, a role I have held for two years.
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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