Im a dedicated and empathetic customer service agent with a passion for helping others and providing exceptional service. With excellent communication, listening skills and a problem-solving mindset, I strive to create a positive and happy experiences for customers by addressing their needs, resolving issues efficiently and ensuring satisfaction at every step. I have more than 5 years of experience in the field of customer service specifically in a financial institution, passport renewal application, sales support in a pharmaceutical company and real estate, data entry in a private business of an accountant in US. I can handle pressure, complaints, inquiries and concerns with grace, optimism and dedication. Im independent, team player, tech savvy, self motivated, matured and disciplined individual. Im also efficient, reliable and dependable. Looking forward to be a great help to your company's growth and abundance.
Experience: 2 - 5 years
i've work in a financial account as a customer service representative providing solutions to credit card inquiries, issues on billings, transactions, and other charges such as Capital One. 2 Years of experience as a Territory Manager in Hospira Philippines, an international pharmaceutical company. I handled the growth of sales by reaching a target quota. I was awarded as Second Place winner in reaching the highest sales in Cardio Products for a certain year wayback in 2010. I can do chat and email support, email management, calendar management, travel , canva, proficient in Google workspace, highly trainable and willing to learn any other CRM tools needed.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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