Customer Service Representative

Working as a mediator involves facilitating communication and negotiation between disputing parties to help them reach a mutual agreement. I remain neutral throughout the process and assist in finding common ground and resolving conflicts in a fair and a reasonable manner. This often involves active listening, identifying underlying issues, and guiding the parties towards a resolution that meets their needs and interests.

I do have a year of experience working as a Process Support Technician in Mitsumi Inc, a company that manufactures electronic components for export. I support engineers in monitoring and enhancing the manufacturing process for our electronic products. This includes monitoring and adjusting machine parameters, reporting equipment malfunctions, and observing and testing batch quality. Additionally, I prepare reports for analysis and document standard operating procedures for new machines using demonstration photos.

As a frontline customer service representative, my primary focus is on ensuring customer satisfaction. I address customer concerns regarding their orders, providing clear and helpful assistance. In cases where refunds or replacements are necessary, I follow the business policy to ensure fair and consistent treatment for all customers. Customer orientation is central to my approach, and I strive to exceed expectations in every interaction.

When I worked as a technical representative, I found it extremely rewarding to assist customers with their technical issues. I was able to help troubleshoot problems, provide technical support, and address their concerns in a way that left them feeling satisfied. It required patience and clear communication skills, but I enjoyed the challenge of explaining complex technical information in a way that was easy for customers to understand.