Loan Processor | Admin | Customer Service Representative

Provide support in Australian Mortgage Company; Receiving and loading of loan applications; Compiling, sorting and verifying the supporting documents submitted; Ordering, tracking and receiving valuation report; Updating and collecting fees; Generating invoices and managing the e-commerce store; Tracking of Deals and Managing of Database; Communicating with brokers, valuers, and credit officers via emails and calls.

Assigned under Payment Processor – International Account; Enhanced English Communication Skills; Interacting with customers via calls (inbound/outbound), chats, and emails; Showing empathy and providing effortless customer experience; Tools Utilizing.

Preparing of weekly financial report and payroll; Encoding of receipts or bookkeeping; Preparing of documents required for permit application.

Assisting customers with product inquiries and providing updates on orders and deliveries. Conducting outreach to leads via phone calls. Managing an online store using the Shopify platform. Processing orders and generating invoices. Conducting product research. Maintaining communication with suppliers. Creating and managing social media platforms.

Social Media Marketing of Real Estate Properties by creating a post content and Ads Management; Lead Generation; Basic Design using Canva and Video Editing using Capcut and GoProQuik App; Answering Inquiries and Assisting the Client’s Needs; Presentation of the Unit to the client; Preparation of the computation sheet and closing documents.