General Virtual Assistant/Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Associates degree

Last Active

January 22nd, 2025 (yesterday)

Member Since

May 11th, 2024

Profile Description

With over 8 years of experience in customer service and operations within the telecommunications and financial technology sectors, I bring a wealth of expertise to customer satisfaction and back-office management.

During my tenure at Telstra, Australia's leading telecommunications provider, I spent 6 years specializing in back-office operations. I excelled in provisioning and modifying customer orders, ensuring their satisfaction through meticulous attention to detail. Additionally, I managed order processing, cancellations, and account ownership transfers, all while adeptly handling email inquiries from both customers and internal stakeholders.

Transitioning to the dynamic environment of Revolut, a global neobank and fintech leader, I further honed my skills across various facets of customer service and operations. As a Complaints Manager, I resolved issues swiftly and effectively, leveraging my expertise in chat and messaging software to maintain seamless communication. Serving as a Guru Manager and subject matter expert, I undertook moderator tasks and managed terminations of accounts with precision and empathy. Moreover, I specialized in handling VIP and hardship customers through chat, ensuring their needs were met with sensitivity and professionalism.My career journey is marked by a commitment to delivering exceptional service, driving operational efficiency, and fostering positive customer relationships in fast-paced and challenging environments.