ServiceNow Administrator

Responsible for the daily management, configuration, and maintenance of the ServiceNow platform within the organization. main duties include: System Configuration: configure the various modules and applications within ServiceNow to align with the organization's requirements, may involve customizing forms, workflows, and business rules. User Management: manage user accounts, roles, and permissions within ServiceNow, ensure that users have the appropriate access levels and privileges based on their roles and responsibilities. Incident and Problem Management: oversee the incident and problem management processes within ServiceNow, ensure that incidents are logged, tracked, and resolved according to defined service level agreements (SLAs). Change Management: managing the change management process within ServiceNow, coordinate and track changes, ensuring proper approvals and controls are followed. Reporting and Analytics: create and maintain reports and dashboards within ServiceNow to provide insights into system performance, user activity, and overall service delivery. System Upgrade and Maintenance: responsible for managing system upgrades and patches, ensuring a smooth transition and minimal disruption to the users. ensuring the efficient and effective operation of the ServiceNow platform, supporting various ITIL processes and improving IT service management within an organization.