Virtual assistant

Handled loss management processes, including investigating and mitigating financial losses. Provided exceptional customer service and client support, addressing inquiries, resolving issues, and processing transactions effectively. Collaborated with team members and management to optimize departmental operations and achieve performance targets. Delivered exceptional customer service and support to North American clients in the financial sector, handling inquiries, resolving issues, and processing transactions. Demonstrated strong English communication skills in effectively addressing customer needs and concerns, leading to high customer satisfaction and retention. Collaborated with cross-functional teams to investigate and resolve fraud cases, minimizing financial losses and maintaining client trust.

Led a team of customer service representatives, ensuring adherence to quality standards and KPIs. Lead a team responsible for detecting and mitigating financial fraud, ensuring adherence to regulatory requirements and company policies. Provided coaching, training, and performance feedback to team members to enhance their skills and optimize operational efficiency. Collaborated with cross-functional teams to investigate and resolve fraud cases, minimizing financial losses and maintaining client trust. Utilized Microsoft applications to maintain accurate records, communicate with clients, and collaborate with team members.

I recently completed training in cold calling for real estate, gaining hands-on experience in making effective introductory calls, building rapport with potential clients, and qualifying leads. This training sharpened my communication skills and taught me techniques to handle objections, maintain a positive tone, and maximize engagement over the phone. My approach is customer-focused and results-driven, allowing me to quickly identify client needs and offer tailored solutions.