CUSTOMER SUPPORT//EMAIL & CHAT SUPPORT/BOOKKEEPER

Ibex Global Philippines - Resolves user issues, queries, concerns with effective, clear, and professional writing communication over email. Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.

Ibex Global Philippines - Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.

Communicate directly with customers to solve problems, answer questions, and give advice and support. Has ability to quickly identify and address customer needs.

Running audits, ensuring compliance with relevant regulations, delivering financial reports to management, monitoring transactions using digital tools.

Processing invoices, reconciling accounts and ensuring timely and accurate payments to vendors. Skilled in resolving discrepancies, communicating with vendors and stakeholders and maintaining accurate records. Adept at using accounting software such as QuickBooks and SAP.

Detail-oriented Bookkeeper with more than 10 years of experience managing accounts payable and receivable, reconciling bank statements, and preparing financial statements. Proficient in QuickBooks and Excel, consistently ensuring accurate and timely financial reporting.

Ibex Global Philippines - Communicate directly with customers to solve problems, answer questions, and give advice and support. with the ability to quickly identify and address customer needs.

Managing accounts and billing, and following up with any customer or supplier with outstanding payments.