Exp. Customer Service/ SocMed Content Writing / VA

I have experience working in customer service, handling accounts for Telco and Logistics. For the Telco account, my tasks included making outbound calls, dealing with internet connection issues, and booking onsite visits to address problems. For the Logistics account, I handled both inbound and outbound calls, documented call interactions, assisted customers with tracking their packages, and initiated investigations for lost or damaged parcels. After a few months, I was transferred to the Claims department, where I focused on processing claims, reviewing document data, and handling inbound and outbound calls. In addition to my experience, I am skilled in multitasking, enjoy learning new things, and excel in time management. I am adaptable, flexible, and work efficiently to meet deadlines.

Setting an appointment for an on-site visit due to a technical issue with an internet connection (Local Telco Account). Providing quality and excellent customer service, helping customers with reliable time management, scheduling, and conducting basic troubleshooting tests.

This skill is applicable to my previous customer service experience, involving various tasks, data scrubbing, reporting feedback, scheduling appointments, and handling call hours.

Design content creation for businesses using various platforms. Services include promotion, content writing, and calendar scheduling for posts, as well as creating infographics and carousels.

Create a unique visuals and images the aligns with the project products in needs, using excellent prompts to generate the standard quality of a product. Added with Chat-GPT assistance by helping building an outstanding prompts that would help generate excellent quality images.

Entry-level Creation through Canva for Reels, stories, and all other platforms in social media. I prefer using Canva and Cupcat.