Virtual Assistant / Customer Service Support / Technical Support

My journey in the BPO sector has equipped me with a profound understanding of customer needs and the importance of providing timely, efficient, and personalized solutions. Whether it's addressing inquiries, resolving issues, managing email correspondence, or offering technical guidance, I thrive on delivering exceptional support that exceeds expectations. In addition to my extensive background in customer service and technical support, I have a keen interest and expertise in social media marketing support. I have actively participated in creating and managing ads on platforms like Facebook, utilizing targeted strategies to maximize reach, engagement, and conversion. My experience in this realm extends to not only ad creation but also community management, content optimization, and performance analysis.

With a solid foundation in email management, I excel in organizing, prioritizing, and responding to a high volume of emails with professionalism and efficiency. Whether it's handling customer inquiries, processing orders, or providing technical assistance via email, I ensure prompt and accurate communication to uphold customer satisfaction and retention.

In my diverse career, I've honed my customer service skills across various industries, including telecommunications, retail, ride-sharing apps, and social media advertising. One notable experience occurred during my tenure at a telecommunications company, where I handled a high-volume of customer inquiries ranging from billing disputes to technical issues with internet connectivity. By leveraging my technical knowledge and empathetic communication style, I successfully resolved complex issues while maintaining a positive customer experience.