Licensed Civil Engineer | Product Specifics Trainer

- Designated in the Architectural Department which focuses on masonry works — laying of concrete hollow blocks and plastering as per plan which has the project cost of Php 453,000,000.00. - Promoted as Project-in-Charge to handle and manage the area assigned – Casino Zone. - Worked on contracts and billing for the sub-contractors. - Provided accomplishment data to assess the attainment of schedule as submitted by the consultant. - Strategized in solving problems occurring on work to not delay the deadline and to not exceed from budget.

- Promoted as one of the pioneers for client-facing escalations for M&M Record Retrieval Department - Assisted our considered clients such as case managers, paralegals, legal assistants, attorneys on their follow-ups and concerns through email for the requested medical records and bills for the patient or plaintiff - Called facilities and medical providers for making a thorough follow-up on the medical records and bills requested - Created and filled-in patient and request information on the provided standard HIPAA to comply with the facilities requirement in releasing medical information of the patient - Contributed on recommendations and suggestions which are being recognized by internal and offshore client managers and directors. - Designated as an agent or a representative under the Record Retrieval department of Morgan & Morgan Law firm assisting case managers on their submitted request of medical records and bills of the plaintiff. - Assisted requests from the reporting parent office of Atlanta, California, New York, Boston, etc. with case types of personal injury, automobile accident, slip and fall, etc. - Created medical records and billing requests with the use of HIPAA standard form and sent it directly to the facility via fax or email or through the use of third-party portals or vendors. - Excelled in learning and grasping the process with the aim to be promoted to a higher and valued position. - Retrieved documents — medical records and bills from specified facilities visited by patients for litigation/legal purposes needed by case manager, paralegal, legal assistant.

- Promoted as the internal Product Specifics Trainer for M&M Record Retrieval Department as recommended by the manager due to the knowledge of the process and leadership - Created modules and infographics for class trainings and refreshers - Created a knowledge base through a spreadsheet for rejection responses, steps, process updates which serves as guidelines for agents, team leads and quality analysts - Joined meetings with the client managers and directors for process updates and recommendations - Conducted weekly meetings and calibration with the agents/operation's team for process updates

- Designated to manage three (3) different subdivisions and locations abovementioned. - Coordinated with the contractors to keep track of schedules and designs as per plan. - Assisted the project manager/head in solving problems that occur on site. - Worked on billing for the contractors based on their accomplishment.