Technical Support ll / Renewal & Presales Representative

Overview

Looking for full-time work (8 hours/day)

at $4.56/hour ($802.56/month)

Bachelors degree

Last Active

December 23rd, 2024 (today)

Member Since

April 13th, 2024

Profile Description

I have been working in the BPO industry for 8 years and handled clients from the US, Canada , New Zealand and Australia. I have an excellent communication skills in English both written and verbally. I thrive in high stress environments, tackling complex tasks while remaining calm and professional. I am competent in influencing outcomes and driving positive outcomes through effective negotiation and relationship-building. I am also a Technical Support Specialist with six years of experience specializing in information technology, customer service, communication, and software configuration.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

● Troubleshooting Windows OS and other peripheral devices ● Handling hardware and Software issues ● Network Troubleshooting ● Remote Control Sessions(LMI) ● Computer improvement and maintenance ● Software Installation ● Upselling Microsoft products ● Inbound, outbound and chat support ● Answering inquiries/ tickets using Salesforce. Creating Single Sign-On apps such as JSON, GSUITE, CLEVER, SAML, Oauth, and Azure. ● ● Triaging ● Basic knowledge about Active Directory

Customer Support » Sales Support

Experience: 6 months - 1 year

●Processing all the renewals that come through each week for Annual licensing and subscriptions which involves providing quotes to customers, requesting vendor quotes, placing orders, and invoicing clients ●Manages all renewal opportunities though leveraging channel partners or directly where needed. ●Provide all necessary quotes and align pricing strategies with sales and channel teams. ● Manages, tracks and updates all renewal sales opportunities ● stages. Utilizes CRM system (Connectwise , Salesforce, ICE) and all necessary application to manage and optimize opportunities. ●Generates analyzes and understands past license and service purchases to explain pricing to customers. ●Focus on maximizing renewal rate and reducing churn in assigned territory. Mitigate churn risk by handling objections and escalating to management when needed.

Other Skills

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 6 months - 1 year

● Providing AT&T products and services. ● Determine charges and oversee billing or payments ● Review or make changes to customer's account ● Setting Payment Arrangement