Chat Support/Email Support/CSR/TSR/VA (13 years experience)

Overview

Looking for full-time work (9 hours/day)

at $7.92/hour ($1,568.16/month)

Bachelors degree

Last Active

November 21st, 2024 (today)

Member Since

April 13th, 2024

Profile Description

January 2024 - Present 
Cold Caller
L1
• Providing communication services on various inbound and outbound calls.

August 2021 – October 2024
Customer Support Specialist (chat and email support)
VA/Collections Specialist
Training website
• Sends email to potential customers
• General Inquiry – Setting up an account/Login/Courses
• Handles individual accounts, Business and Schools
• Processing refunds, mail orders, name change, escalations
• Resolves issue with the course, certificates, registration
• Handles Accounts Receivable - Collections, PO & Quote Follow Ups


June 2019 – August 2024
Quality Analyst
Cyanergy Account
• Quality Assurance of job orders – both Desk Audits and Phone Audits
• Analyzing of processes and policies of various government departments
• Performing regular Desk and Phone Audits based on data, photographic and other evidence collected to complete audit.
• Assessing the risk of non-compliance and assist with data entry and compilation of the risk register
• Ensuring the job completed meets all the criteria required by respective government departments
• Assisting the Quality Compliance Manager baste in Melbourne office
• Liaise with the client’s other departments and sub-contractors
• Other ad-hoc tasks and projects as directed


May 2017 – January 2019
Technical Support Specialist (hardware/software)
Social Media Specialist
Google Account (Google wallet, Google Home, Google Wi-Fi, social media – Twitter/Facebook/Instagram)
• To attend to technical and software inquiries regarding Google products
• Ensure that all call transactions are properly logged for references
• Guide incoming callers in using the apps by giving step by step instructions over the phone
• Performing necessary configurations on the customers device• Answer Social media inquiries


June 2016 – January 2017
Customer/Technical Support Specialist
Time Warner Cable Account/Spectrum
• Troubleshoot Fix Internet connection issues
• Help customers connect all device to their Wi-Fi
• Adjust the Internet settings
• Help with the password concerns


September 2012 – March 2015
Customer/Technical Support Specialist
Toshiba Account 
• Identifies, Investigates, and resolves user problems with computer software and hardware
• Resolving network issues
• Installing 3rd party device and applications on the desktop/laptop
• Cleaning malware and all types of viruses